Did you know that servicing your TRUBLUE on time helps to maintain the warranty and maximize performance? Annual service is also mandatory to ensure compliance with safety standards like CE and ANSI. Rest assured knowing you’re taking all the necessary precautions by getting your TRUBLUE serviced annually. 

When it comes time to purchase recertification you have two options: 1.) You can buy annual service through our website and handle all of the logistics yourself, or 2.) you can sign up for No Delay Belay and automatically receive a freshly serviced device before your current one is due for recertification. Learn more about No Delay Belay below.

No Delay Belay

Keep All Your TRUBLUEs Serviced on Time with No Headaches or Hassle

The No Delay Belay Program — our premium service option for existing TRUBLUE owners — eliminates all the pain points of annual recertification by automatically delivering a ready to hang TRUBLUE before your current device is due for service. Swap them out at your convenience and send the old one back in the prepaid shipping box. Never be down an auto belay, and never forget your service date!

Videos

About Recertification for Head Rush Technologies Devices

Blogs

When a climber is new to auto belays, it is important to provide them with a proper auto belay orientation. This will not only improve the climbers’ experience, it will help to mitigate risk at your facility too. Set your business and climbers up for success with these orientation resources for TRUBLUE Auto Belay owners and operators.

VIDEOS

 TRUBLUE Climber Orientation  

 8 Auto Belay Safety Measures as seen at Sharma Climbing Gyms

BLOGS

How to Give a Proper Auto Belay Orientation  

Device Registration

Register your device to receive important information and notices regarding your TRUBLUE Auto Belay.

Product Manuals

Learn about device installation, operation and get troubleshooting advice throughout our product manuals. Translated manuals are also available for download.

FAQs

Get answers to the most frequently asked questions about TRUBLUE Auto Belays. If you can't find what you're looking for, email us with your question and we'll be sure to answer it for you.

Is auto-belay safety top-of-mind at your facility? Gyms can be a busy atmosphere. People get distracted or complacent, and that's when mistakes happen. Sometimes all it takes is a simple visual reminder to help climbers assess their safety situation. Plus, safety posters are a proven way to change behavior. To help reinforce proper use of auto belays, download, print, laminate and post these two free signs. 

Clip It Good Route Sign

Designed for the base of auto belay routes, this sign is small, customizable and to-the-point. Easily add your gym's logo on the bottom right.

Climb BLUE Poster

Auto Belay pre-climb safety check acronym and more.

Belay on
Locked carabiner
Upward retraction
Every time

It's very easy to learn how to use an auto belay. The proper use of an auto belay is simple and straightforward. As with everything in climbing, it is important to avoid learning bad habits and build the right ones from the start. Most auto belay accidents occur due to human error when an experienced climber becomes complacent and forgets to clip in. Obviously, an auto belay won't work if you're not attached to it (remember, Clip It. Clip It Good.).

The best way to avoid complacency when climbing is to focus on the process rather than the outcome. Establish a routine that includes all the proper safety checks. Do not go straight to the end goal without double-checking everything simply because you're confident that you did it right since you've done it a million times before. You have a routine safety check when you're using an auto belay just like you have an established routine for your safety check with your belay partner.

If you've never used an auto belay before, you should alert the climbing wall staff that you have not been trained in the proper use of an auto belay. They will instruct you how to safely use the auto belay device in their specific setup.

The video and step-by-step instructions provided here are created for the TRUBLUE Auto Belay.

VIDEOS

Climber Orientation

BLOGS

How to Auto Belay: Step-by-Step Instructions 

Webbing inspection and replacement are the two most important maintenance responsibilities for operators of TRUBLUE devices. The resources below provide easy to follow guidelines for when to retire nylon and dyneema webbing including pictures of worn webbing at all stages. For translated guides, click here.

Webbing Inspection

Webbing Wear Guide

Webbing Wear and Inspection Help Video

Inspection Logs

Webbing Replacement

Webbing Replacement Guide

How to field replace your TRUBLUE webbing  

Can't-miss auto belays resources from across the industry. Don't see your assets? Email us to get your auto belay materials added. 

Climbing Wall Association

Auto Belay Positioning Paper 
An auto belay position paper that clarifies and enhances the current Industry Practices to account for current auto belay operations and design.

Auto Belay Awareness Poster
Addresses the proper use and considerations of climbing with an auto belay device. The perfect addition to auto belay routes in any facility. Also useful in auto belay orientations.  

Association of British Climbing Walls

Auto Belay Safety Risk Reduction Strategies
The intention of these guidelines is to improve auto belay safety by elevating the respect given to auto belays by climbers, and walls.

Auto Belay Safety Poster
A series of six new safety posters for you to use in your walls including an ABC & partners endorsed ‘Double check you’ve clipped in’ auto belay poster.

Auto Belay Picture Test
An auto belay picture competency test from the ABC.

The XL Belay Gate

The XL Belay Gate is a simple way to reinforce the proper use of auto belay devices and minimize risk from climbing error. More wall coverage, larger warnings, and brighter colors make this the most effective Belay Gate to use on all TRUBLUE installations.

While not in use, the auto belay clips into the triangular Belay Gate, blocking the initial foot holds and hand holds of a climbing lane. Once the climber transfers the auto belay carabiner from the gate to their harness, the Belay Gate lays flat on the floor, opening the climbing lane and alerting others there is a climber above. Premium foam core gives the gate structure to block climbing access until users are properly attached.

The two adjustable lower loops can be attached directly to the wall with screws, under small holds, or to bolt hangers. The words 'Clip In' are in plain view when the gate is up on the wall, and the words 'Climber Above' warns others when the auto belay is in use.

Everyday gyms, camps, rec centers and more have a choice to make when they pick an auto belay for their business. With lives literally hanging on the line, we take safety seriously and think you should too. As the world leader in auto belay manufacturing, we have an awesome responsibility to take the lead in regulation and safety requirements. Every TRUBLUE is tested to the strictest safety standards, including:

• AS/NZS 1891: Industrial fall-arrest systems and devices - Part 3: Fall arrest devices
• CSA Z259.2.3-99: Descent Control Devices
• EN 341: 2011 Class 1A: Personal protective equipment against falls from a height – Descender devices
  • RFU PPE-R/11.128:2019: Recommended for Use for descent control devices used in climbing gyms, rope courses. 10x Class A.
• ANSI/ASSE Z359.4: Safety Requirements for Assisted-Rescue and Self-Rescue Systems, Subsystems and Components
• EN 360:2002: Personal protective equipment against falls from a height - Retractable type fall arresters.Section 4.5: Maximum force < 6kN for 150kg capacity

BLOGS

TRUBLUE Auto Belay Safety Standards

TRUBLUE Auto Belay: Most TESTED. Most TRUSTED. Most TRU.

The Most Advanced Auto Belay in the World